We work very hard to ensure that we offer the absolute best prices online.
We want you to feel confident that you are getting the absolute best prices in the market. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors.
This means that everyone else selling the same electric bike online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy.
If you qualify for a refund, you will be refunded the difference in price to your credit card. To request your partial refund, simply email us a link to the bike on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
100% Price Match Guarantee Limitations You must purchase the item from our website before requesting your Price Match Guarantee Promotions such as rebates and "buy one, get one free" offers are not eligible The item must be in stock on the competitor's website
The competitor must be an online store, they may not have a retail location The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
The competitor must be an Authorized Retailer of the bike in question The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax If you want to check if we can price match a electric bike before you place your order, please contact us.
Lowest Price Guarantee The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same electric bike advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD. How to Use the Service: At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service.
To use the service: You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days. Select "Guaranteed Transactions" in the Buyer Service Center.
To start the claim process for a particular transaction, click the "Price Claim" link for that transaction. Lowest Price Guarantee Terms: Claim You will be required to provide the following information: Proof of guarantee: Your Shopping Guarantee number and your email address used during the eligible transaction.
The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email. Details about the transaction: Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable).
This information is typically included in the purchase confirmation email you received from the merchant. Proof of lower price: We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price.
We cannot accept printed materials, or email text as proof of the lower price. All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com.
Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.